Terms of Service
Last updated: January 16, 2026
1. Agreement to Terms
By accessing or using SemutWay ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.
2. Description of Service
SemutWay is a platform that connects agents, drivers, and tour guides to facilitate transportation and tour booking services. We provide a marketplace where:
- Agents can book transportation services for their guests
- Drivers can offer vehicle transportation services
- Tour guides can provide guided tour services
- Users can manage bookings, payments, and communications
3. User Accounts
3.1 Registration
To use certain features of the Service, you must register for an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and update your information to keep it accurate
- Maintain the security of your password
- Accept responsibility for all activities under your account
3.2 Account Types
The Service supports multiple account types:
- Agent: For agents to book transportation services
- Driver: For vehicle owners to provide transportation services
- Tour Guide: For licensed tour guides to offer tour services
- Admin: For platform administrators
4. User Responsibilities
You agree to:
- Use the Service only for lawful purposes
- Provide accurate information in all bookings and communications
- Respect the rights of other users
- Not engage in fraudulent, abusive, or illegal activities
- Not interfere with or disrupt the Service
- Comply with all applicable laws and regulations
5. Bookings and Payments
5.1 Booking Process
Bookings are made through the platform. All bookings are subject to acceptance by the service provider (driver or tour guide).
5.2 Payments
Payment terms, cancellation policies, and refund procedures are as specified in each booking. We facilitate payments but are not responsible for disputes between users.
5.3 Cancellations
Cancellation policies vary by booking type. Please review cancellation terms before confirming a booking.
6. Prohibited Activities
You may not:
- Use the Service for any illegal purpose
- Impersonate any person or entity
- Harass, abuse, or harm other users
- Attempt to gain unauthorized access to the Service
- Transmit viruses, malware, or harmful code
- Collect user information without consent
- Use automated systems to access the Service
7. Intellectual Property
The Service and its original content, features, and functionality are owned by SemutWay and are protected by international copyright, trademark, and other intellectual property laws.
8. Limitation of Liability
SemutWay acts as a platform connecting users. We are not responsible for:
- The quality, safety, or legality of services provided by users
- The accuracy of information provided by users
- Disputes between users
- Any damages resulting from use of the Service
9. Termination
We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
10. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of any material changes. Your continued use of the Service after changes constitutes acceptance of the new Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.
12. Contact Information
If you have any questions about these Terms, please contact us through our contact form:
Contact Form: Contact Us
Website: https://semutway.com