Help & Support
Frequently Asked Questions
How do I create an account?
Click on "Register" and select your role (Agent, Driver, or Tour Guide). Fill in the required information and verify your email address to activate your account.
How do I make a booking?
As an agent, log in to your account, browse available packages, select a package, and create a booking. Drivers and tour guides will receive notifications for available bookings.
How does the checkpoint system work?
Checkpoints are waypoints along a journey route. Drivers must complete each checkpoint by providing evidence (photos) and location data. This ensures journey progress is tracked accurately.
How do I receive payments?
Payments are processed through the platform. Ensure your bank account information is up to date in your settings. Payments are typically processed after service completion.
Can I cancel a booking?
Yes, bookings can be cancelled through the booking details page. Cancellation policies may vary depending on the booking type and timing.
How do I update my profile information?
Go to your dashboard and click on "Settings" to update your profile, vehicle information (for drivers), hotel information (for agents), or tour guide credentials.
User Guides
For Agents
- How to create a booking
- Managing your bookings
- Updating hotel information
- Payment and billing
For Drivers
- Accepting bookings
- Completing checkpoints
- Vehicle management
- Payment tracking
For Tour Guides
- Accepting tour bookings
- Managing your profile
- Payment processing
- Service delivery
Mobile App
- Downloading the app
- App features
- Troubleshooting
- App updates
Contact Support
Need additional help? Our support team is here to assist you. Please use our contact form to reach out:
Contact Form: Use the form to send us your questions or concerns.
Go to Contact FormReport an Issue
If you encounter any technical issues or have concerns about the platform, please contact us immediately. We take all reports seriously and will address them promptly.
Report an Issue